Payment and Refund Policy

An order starts with your enquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.

If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.

We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@currenlu.com and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.

Booked appointments can be moved or cancelled without cost up to two working days in advance, by telephone on 01865 402 718 or by email to hello@currenlu.com. Later cancellations, or a missed appointment, may be charged for the work already carried out and for expenses that cannot be recovered; a new date is always our first suggestion.

Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder.

If you are not satisfied with our work, please describe the problem in writing to hello@currenlu.com within 14 days of the service, while the details are still fresh. We look into it and suggest a correction, a repeat of the service, a partial refund or another solution that fits the case.